Privacy Policy

Effective Date: October 15th 2025.

At The Baby Seat Spa, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and store your personal information when you use our website, make a booking, or interact with our services.By using our services, you consent to the collection and use of your information as described below.

1. Information We Collect from Customers

We collect personal information that is necessary to provide our services, including: Contact details: Name, email, phone number, and address. Booking details: Items booked, drop-off/pick-up times, and service preferences. Payment information: Processed securely via our payment providers (e.g., deposits, balances). Communication history: Emails or messages regarding bookings, confirmations, or customer support. We do not collect sensitive information beyond what is necessary for the service.

2. How We Use Your Information

We use your personal information to: Confirm and manage your bookings. Process payments securely. Communicate about your service, including reminders, updates, or changes. Resolve any issues, complaints, or disputes. Maintain records for legal, safety, or regulatory compliance. We do not use customer data for marketing unless you explicitly opt in.

3. Disclosure of Customer Information

Your information is kept private and secure. We may only share your information with: Contractors performing the cleaning service (name, address, booking details) strictly for service delivery purposes. Payment providers to process transactions securely. Authorities if required by law. We do not sell, trade, or rent your personal information.

4. Data Security

We use industry-standard security measures to protect your information, including: Encrypted communications for payments and messages. Secure servers with limited access to authorized personnel. Regular monitoring and updates to prevent breaches.

5. Data Retention

We retain customer information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. After this, your data is securely deleted or anonymized.

6. Your Rights as a Customer

You have the right to: Access the personal information we hold about you. Correct or update inaccurate details. Request deletion of your information where legally permitted. To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

8. Children’s Privacy

We may handle baby gear belonging to children, but we do not knowingly collect personal information from children under 16 beyond what their parent/guardian provides for the service.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

10. Contact Us

For privacy inquiries, access requests, or complaints, contact:

The Baby Seat Spa

Email: team@thebabyseatspa.com.au

Phone: 0451797606

Address: 3 Kimberley St, Vaucluse, NSW, 2030.

TERMS & CONDITIONS

Booking & Deposit

A $30 deposit is required at the time of booking to secure your appointment.
This deposit is non-refundable when the booking is cancelled within 24hrs of your booking time, if we are notified with minimum 24hrs notice, the deposit may be credited toward a rescheduled booking at a date that suits you.
By completing your booking, you automatically accept our Terms & Conditions. Please review these before booking.

Post-Service Concerns

Any concerns regarding the quality of a service must be raised within 24 hours of completion. Due to the nature of everyday use and environmental exposure, we are unable to assess or take responsibility for items reported outside of this time-frame,

Item Collection & Storage

Customers may drop off items at our hubs for cleaning during their scheduled appointment.
Items are stored onsite at our contractors’ hubs/homes for the duration of the booking. By booking, the customer acknowledges and accepts this arrangement.
If items are left beyond the scheduled pickup date/time, a $15 storage fee may apply at our discretion. Customers are encouraged to collect items promptly.

Condition Photos & Quality Control

We take photos of all items before and after cleaning to ensure quality control.
Customers acknowledge that these images may be used internally for quality assurance and in case of disputes regarding item condition.

Rescheduling & Cancellations

Bookings can be rescheduled to any convenient date so long as it is cancelled/rescheduled with a minimum of 24hrs notice. The deposit will be credited toward the rescheduled service.
Cancellations without rescheduling, or cancellations within 24hrs forfeit the deposit.

Service Limitations

While we handle all items with care, The Baby Seat Spa is not responsible for pre-existing damage to items.
Cleaning is carried out according to manufacturer instructions where possible; however, we do not guarantee the prevention of wear or minor cosmetic changes over time.
Customers must ensure items are safe and complete for cleaning (e.g., straps attached, no missing parts).

Liability

The Baby Seat Spa's contractors are insured for professional service, but liability is limited to the cost of cleaning the affected item(s).
We are not responsible for items left outside of scheduled bookings or for delays caused by customer failure to provide items on time.

Privacy & Data

Customer information is collected solely for the purpose of providing cleaning services and contacting customers regarding their bookings.
We do not share personal data with third parties, except as required to deliver services or by law.

Customer Acknowledgement

By booking, customers acknowledge that they have read and understood these Terms & Conditions, including storage arrangements, deposit policies, and quality control measures.

Safety & hygiene disclaimer

Customers confirm items are free from hazardous materials (e.g., biological waste) before drop-off. The Baby Seat Spa reserves the right to refuse cleaning unsafe items.

Dispute resolution

Any disputes will be addressed directly with the customer, and the governing law is that of the state where the service is booked.

Service Disclaimer

All services provided by The Baby Seat Spa involve deep cleaning and sanitisation of baby gear using baby-safe products and methods suitable for each item.

While we take care to achieve the best possible results, outcomes may vary depending on the condition, age, materials, and prior use of each item. We do not guarantee complete stain removal, full restoration, or specific cleaning outcomes.

Our cleaning process is designed to improve the appearance and hygiene of items; however, we do not make claims regarding the total elimination of all bacteria, germs, or allergens.

Customers acknowledge that pre-existing wear, damage, fading, or material degradation may not be reversible and may become more visible following cleaning.

Condition & Liability

By engaging our services, you acknowledge that all items are accepted in their current condition. The Baby Seat Spa is not responsible for:

Pre-existing damage, wear and tear, or structural weaknesses
Issues arising from aged, fragile, or degraded materials
Manufacturer defects or faults
Any changes in condition resulting from the normal cleaning process

While we take all reasonable care, cleaning baby gear carries inherent risk due to the nature of materials and prior use.

Sanitisation Notice

Our services include a sanitising step using baby-safe products; however, no guarantees are made regarding specific sanitisation levels, bacterial reduction, or allergen removal.

Product Safety

The Baby Seat Spa does not provide installation, safety certification, or product safety advice. Customers are responsible for ensuring their baby gear meets manufacturer guidelines and safety standards before use.

Mould Treatment Disclaimer

Mould treatment is offered as part of our specialised cleaning services where requested. This process is designed to treat and improve the appearance of visible mould and affected areas.

Due to the nature of mould and its potential to penetrate fabrics and materials, complete removal cannot be guaranteed. Staining, discolouration, or residual marks may remain even after treatment.

Mould may return depending on environmental factors such as moisture, humidity, and storage conditions. The Baby Seat Spa does not guarantee permanent mould removal or prevention of recurrence.

Items with heavy mould may have underlying material degradation. While we take care during treatment, The Baby Seat Spa is not responsible for weakening, deterioration, or failure of materials affected by mould.

Stain Treatment Disclaimer

Stain treatment is offered as an additional service to target specific areas of concern. While we take care to achieve the best possible result, complete stain removal cannot be guaranteed.

The outcome of stain treatment depends on factors including the type of stain, how long it has been present, the material of the item, and prior cleaning attempts.

Some stains may lighten, fade, or improve in appearance but may not be fully removed.

Certain stains, including but not limited to mould, dye transfer, oil-based stains, and deeply set or aged stains, may result in permanent discolouration.

Acknowledgement of Terms

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to the above terms and disclaimers provided by The Baby Seat Spa.

You accept that cleaning results may vary depending on the condition of the item and that specific outcomes, including complete stain or mould removal, are not guaranteed.